When I received the product, it is missing parts. What should I do?
We have 6-months warranty coverage for missing parts. Please provide us PO# and date of purchase and which parts missing. When we confirm the information, we will send the missing
When I received the product the glass is broken and it has scratches on it. What should I do?
We have 3-months warranty coverage for shipping damage, so please provide images of the damaged product and then we will replace the glass or unit sent to you.
Does an electric fireplace really heat a room?
Does an electric fireplace really heat a room? Our electric fireplaces use a 5000 BTU 1500-watt heater as the source of heat for the fireplace, with a fan blower to